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Important Information about FOX KTTW for Customers in Minnesota and South Dakota

As many of you know, KTTW has been blocking Mediacom customers from watching their station. Pursuant to an outdated federal law known as retransmission consent (or “retrans” for short), we can’t carry a station unless the owner grants us permission to do so. Since October, KTTW's owner, Independent Communications, has refused to allow us to carry your local Fox affiliate.

In the spirit of trying to get KTTW returned to our channel lineup, we have made multiple attempts, most recently via letter dated January 12th, to contact the owners of Independent Communications to discuss resolving this dispute. Instead of negotiating with Mediacom directly, Independent Communications has referred us to an outside consulting firm named MAX Retrans, a group that touts itself by saying "the name of the company says it all." Under the MAX Retrans business model, the higher the price for KTTW goes, the more money they get paid.

Despite making multiple increased financial offers to KTTW over the past several months, we continue to be spurned by an ownership group that does not want to actively engage in the negotiating process and rebuffed by an outside consulting firm motivated by maximizing its commission.

Please know that we share your frustration and are very sorry that you have been pulled into this fight. On your behalf, we are going to continue the fight for fair and equitable rates because we know that money is coming directly from the pockets of the hard working South Dakota and Minnesota residents that we serve..

 

For more information, please visit http://mediacomonyourside.com/

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Sincerely,

Mediacom Customer Service


@MediacomSupport Just got home & my TV & Internet are both back on :-) Always get quick results w/support here on Twitter – Thanks!

As usual, @MediacomSupport is the best customer service around. #itswhyimstillacustomer

@MediacomSupport Thank you for all the help! You guys really make things happen!

 

 

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