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Georgia Severe Weather Update

Mediacom’s cable systems in and around Albany, Valdosta, Adel, and Moultrie, Georgia have been affected from severe weather on January 3rd, and January 22nd, 2017.  We have completed assessments and are actively working to restore services from these storms as quickly as possible. 

Status as of 2/10/2017:

  • Albany, GA and surrounding areas:  Approximately 1,500 customers are currently without services due to damage to our cable lines, and commercial power outages from the second storm.   There are approximately 30 miles of fiber optic line, and coaxial cable that were damaged from the second storm.   We expect reconstruction to be completed by the end of next week.
  • Valdosta, Adel, Thomasville GA and surrounding areas:   Approximately 600 customers remain without service due to a combination of commercial power outages and downed cable lines.  Reconstruction efforts are continuing in these areas to restore services to the remaining customers impacted.
  • Free Community WiFi Locations in Albany GA:  Mediacom is aware that many members of the community have no communications services as a result of these storms.  To assist the community, we have set up temporary WiFi access points for community members to use for free.   They are located at:
    • Albany Civic Center, downtown Albany, GA
    • Albany Mall Parking Lot, located behind Sears near the perimeter road.
    • 1st Baptist Church of Albany, 145 Oakland Parkway, Leesburg, GA.  

Please note that following a major storm, there may be instances where Mediacom cable systems are functioning, however, customers could be without service due to commercial power outages.   Please check with your local power company for electrical outages. 

Customers should never attempt to climb poles or attempt repairs of downed cable lines as they risk severe injury or death, particularly since our cable lines often accompany electrical lines which carry high voltage.

 

Frequently Asked Questions:

Question:  I have Mediacom equipment that was destroyed from the storm.  Will I have to pay for this equipment?

Answer:  No, you will not be liable for the equipment that was destroyed because of this issue.  Mediacom will write off this equipment when we process the disconnect of services due to this reason.  


Question:  I was in a contract, but my house was damaged by the storm, and I have to disconnect services.  Will I be responsible for an early termination fee?

Answer:  No, Mediacom will waive all early termination fees for all contract customers who have to disconnect services due to the storm.   


Question:     Will I receive credit for services that were out? 

Answer:  Yes, once the services are restored, Mediacom will calculate the amount of time customers were without service, and apply a credit to your bill.  We have issued credits to customers whose service was impacted by the first storm.  This credit will be for service outages during the period of January 3rd to January 31st, 2017, and will vary based on how long the outage affected each location.  We will issue additional credits in a few weeks for customers yet to be restored and/or impacted by the second storm.


Question:   I cannot access my billing account to make a payment, will I be responsible for late fees?

Answer:   We will waive all late charges for customers impacted by the storms, and have suspended all collection activities in outage areas.


Question:   I need to disconnect service temporarily, how can I retain my email address and phone number?

Answer:   We can place your account in a temporary seasonal state while you make arrangements to repair damage.   This will preserve your email address and telephone number until you can re-activate service.


 

To contact us with additional questions, check outage status, or to report a downed line, customers can visit our website, download our MediacomConnect Mobile Care application from the Apple or Google Play Store, or call us at 1-855-633-4226.  

We will continue to provide periodic updates, and our thoughts are with the communities that have been impacted by these storms.       

 

Sincerely,
Mediacom Customer Service


@MediacomSupport Just got home & my TV & Internet are both back on :-) Always get quick results w/support here on Twitter – Thanks!

As usual, @MediacomSupport is the best customer service around. #itswhyimstillacustomer

@MediacomSupport Thank you for all the help! You guys really make things happen!

 

 

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